Introduction
Welcome to Hansoty Travels.
These Terms & Conditions govern your use of the Hansoty Travels website and the travel services provided by Hansoty Travels.
By accessing our website, submitting an enquiry, requesting a quotation, making a booking, or purchasing any travel service through Hansoty Travels, you agree to these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use our website or services.
About Hansoty Travels
Hansoty Travels is a travel agency based in Polokwane, South Africa.
We assist customers with travel-related services including:
Flight bookings
- Cruise Packages
International tour packages
Domestic tour packages
Hotel and accommodation arrangements
Visa assistance
Travel consultations
Other travel-related services
Hansoty Travels may act as an intermediary between customers and third-party travel service providers such as airlines, hotels, tour operators, transport companies, visa providers, and other suppliers.
Website Use
You agree to use the Hansoty Travels website only for lawful purposes.
You must not:
Use the website for fraudulent purposes
Provide false or misleading information
Attempt to gain unauthorised access to the website or its systems
Interfere with website security or functionality
Copy, reproduce, or commercially exploit website content without permission
Use the website to transmit harmful or malicious material
Hansoty Travels reserves the right to restrict or terminate access to the website where misuse is suspected.
Travel Enquiries and Quotations
All travel quotations provided by Hansoty Travels are subject to availability and may change until the booking is confirmed and payment requirements have been fulfilled.
A quotation may include, depending on the service:
Airfare
Taxes and applicable fees
Accommodation
Transfers
Tours or excursions
Visa-related services
Other inclusions specifically stated in the quotation
Unless expressly stated otherwise, a quotation does not constitute a confirmed booking.
Prices may change due to airline availability, exchange-rate fluctuations, taxes, supplier changes, fuel surcharges, government charges, or other circumstances beyond our control.
Booking Confirmation
A booking is considered confirmed only after:
The required customer information has been received;
Availability has been confirmed by the relevant supplier;
The required payment or deposit has been received; and
Hansoty Travels has issued confirmation or relevant travel documentation.
Verbal discussions, quotations, WhatsApp messages, emails, or provisional reservations do not necessarily constitute a confirmed booking unless expressly confirmed by Hansoty Travels.
Payments
Customers must make payments according to the payment schedule communicated by Hansoty Travels.
Depending on the service, full payment or a deposit may be required before confirmation.
Failure to make payment by the specified deadline may result in:
Cancellation of the booking
Loss of availability
Fare increases
Additional charges
Loss of deposits where applicable
Customers are responsible for ensuring that payment information and payment instructions are followed correctly.
7. Airfare and Flight Bookings
Flight bookings are subject to the terms, conditions, fare rules, and policies of the relevant airline and booking system.
Airfares may have restrictions relating to:
Refunds
Changes
Name corrections
Cancellation
Rebooking
Baggage
Seat selection
No-show conditions
Travel dates
Ticket validity
Hansoty Travels is not responsible for changes, delays, cancellations, schedule changes, or operational decisions made by airlines.
Where permitted, Hansoty Travels will assist customers in communicating with the relevant airline or supplier.
Any airline penalties, fare differences, administrative charges, or other applicable costs may be payable by the customer.
Passport and Travel Documents
Customers are responsible for providing accurate and valid travel documentation.
This may include:
Passport
Visa
Identity documents
Residence permits
Vaccination or health documentation where required
Travel insurance documentation
Other documents required for the journey
Customers are responsible for ensuring that their passport is valid for the required period and contains sufficient blank pages where applicable.
Hansoty Travels is not responsible for travel disruption caused by expired, invalid, incomplete, damaged, or incorrect travel documents.
Visa Assistance
Hansoty Travels may provide visa assistance as a service.
Visa approval is determined by the relevant embassy, consulate, immigration authority, government authority, or authorised visa provider.
Hansoty Travels does not guarantee that a visa application will be approved.
Visa processing times may vary and are outside our control.
Visa fees, application fees, government charges, service charges, and other applicable fees may be non-refundable.
Customers are responsible for providing truthful, complete, and accurate information and documents.
Hansoty Travels is not responsible for visa refusal, delays, additional document requests, or changes in immigration requirements imposed by authorities.
Hajj, Umrah and Ziyarat Packages
Hajj, Umrah and Ziyarat packages are subject to the rules and requirements of the relevant authorities, airlines, hotels, transport providers, destination authorities, and applicable Saudi regulations.
Package inclusions will be specified in the relevant quotation or booking confirmation.
Services, accommodation, transportation, schedules, hotels, and other arrangements may be subject to change due to operational, governmental, religious, safety, or other circumstances.
Customers must comply with all applicable immigration, religious, health, security, and governmental requirements.
Hansoty Travels does not guarantee entry into any country or access to any religious site where entry is controlled by government or authorised authorities.
Tour Packages
Tour packages are subject to the itinerary, inclusions, exclusions, terms, and conditions provided at the time of booking.
Tour operators, hotels, airlines, transport providers, guides, and other suppliers may make reasonable changes to itineraries where necessary due to:
Weather
Safety concerns
Government restrictions
Operational issues
Local conditions
Supplier availability
Force majeure events
Where possible, Hansoty Travels will communicate significant changes to customers.
Hotels and Accommodation
Hotel bookings are subject to the hotel’s own terms and conditions.
Room availability, room categories, check-in/check-out times, hotel facilities, meal plans, deposits, and cancellation policies may vary by property.
Hotel facilities and services may occasionally be unavailable due to maintenance, operational circumstances, weather, government restrictions, or other reasons.
Hansoty Travels is not responsible for temporary changes to hotel facilities or services beyond its reasonable control.
Cancellations and Refunds
Cancellation and refund conditions depend on the specific service booked and the applicable supplier’s rules.
Different suppliers may have different cancellation policies.
Before cancelling a booking, customers should contact Hansoty Travels to determine the applicable conditions.
Refunds may be subject to:
Airline penalties
Hotel cancellation charges
Tour operator penalties
Visa fees
Supplier charges
Hansoty Travels administrative or service fees
Non-refundable components
Currency conversion or banking charges where applicable
Where a supplier does not provide a refund, Hansoty Travels cannot guarantee a refund to the customer.
Refund processing times may depend on the relevant supplier or payment provider.
Changes to Bookings
Requests to change travel dates, passenger details, flights, hotels, tours, or other services are subject to availability and supplier rules.
Changes may result in:
Fare differences
Supplier penalties
Administrative charges
Rebooking fees
Additional taxes or fees
Hansoty Travels will inform customers of applicable charges where reasonably possible before processing a requested change.
Customer Responsibilities
Customers agree to:
Provide accurate personal and travel information
Check booking details carefully
Provide valid travel documents
Pay amounts by the required deadlines
Follow airline, hotel, tour operator and destination rules
Comply with visa and immigration requirements
Arrive at airports and departure points on time
Check applicable travel requirements before departure
Follow local laws and regulations
Customers are responsible for reviewing their travel documents and confirming that the information is correct.
Travel Insurance
Hansoty Travels strongly recommends appropriate travel insurance for international and domestic travel.
Unless specifically included in a package, travel insurance is not automatically provided.
Travel insurance may provide protection against certain events such as:
Medical emergencies
Trip cancellation
Delays
Lost baggage
Travel interruptions
Customers should carefully review the policy terms, exclusions, limits, and conditions of any travel insurance before purchasing it.
Health and Entry Requirements
Customers are responsible for checking and complying with applicable:
Health requirements
Vaccination requirements
Immigration requirements
Entry requirements
Transit requirements
Government travel regulations
Requirements may change at short notice.
Hansoty Travels may provide information based on available sources, but customers should verify current requirements with the relevant authorities before travel.
Third-Party Service Providers
Hansoty Travels works with third-party suppliers and service providers.
These may include:
Airlines
Hotels
Tour operators
Transport providers
Visa providers
Payment providers
Travel technology platforms
Other travel suppliers
Services provided by third parties are subject to their own terms and conditions.
Hansoty Travels will make reasonable efforts to assist customers with issues involving third-party providers but cannot control their operational decisions.
Delays, Cancellations and Disruptions
Hansoty Travels is not responsible for losses resulting from circumstances outside its reasonable control, including airline cancellations, flight delays, strikes, weather events, government restrictions, border closures, natural disasters, political events, pandemics, technical failures, or other force majeure events.
Where possible, Hansoty Travels will assist customers in finding available alternatives or communicating with the relevant service provider.
Additional costs arising from such changes may be payable by the customer unless otherwise determined by the relevant supplier or applicable law.
Limitation of Liability
To the extent permitted by applicable law, Hansoty Travels shall not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of third-party travel services.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
Where Hansoty Travels acts as an intermediary, its responsibility may be limited to arranging or facilitating the relevant travel service, subject to applicable law.
Website Information
We aim to keep information on our website accurate and up to date.
However, travel prices, schedules, availability, visa requirements, destinations, itineraries, and other information can change.
Hansoty Travels does not guarantee that all website information will always be complete, current, or error-free.
We reserve the right to correct errors and update website information without prior notice.
Intellectual Property
Unless otherwise stated, the content of the Hansoty Travels website, including:
Logos
Branding
Text
Images
Graphics
Designs
Website layout
Marketing materials
is owned by or licensed to Hansoty Travels and is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, or commercially use our content without prior written permission.
Privacy
Your use of the Hansoty Travels website and services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
Fraud and Suspicious Transactions
Hansoty Travels reserves the right to refuse or suspend a booking where there is a reasonable suspicion of:
Fraud
Identity misuse
Payment fraud
False information
Unauthorised use of payment methods
Other unlawful activity
Where required, suspicious activity may be reported to relevant authorities or payment providers.
Communications
Customers agree that Hansoty Travels may contact them regarding their enquiries, bookings, payments, travel arrangements, changes, and customer support through appropriate communication channels, including telephone, email, WhatsApp, SMS, or other electronic communication methods.
Customers are responsible for providing accurate contact details.
Complaints and Disputes
Customers should contact Hansoty Travels as soon as reasonably possible if they have a complaint concerning a service.
We will make reasonable efforts to investigate and resolve complaints.
Where a dispute cannot be resolved informally, the matter will be dealt with in accordance with applicable South African law and any applicable contractual or regulatory requirements.
Governing Law
These Terms & Conditions shall be interpreted in accordance with the laws applicable in the Republic of South Africa, subject to any mandatory consumer protection or other legal requirements that may apply.
Nothing in these Terms & Conditions is intended to remove or restrict any rights that customers may have under applicable law.
Changes to These Terms & Conditions
Hansoty Travels may update these Terms & Conditions from time to time.
The latest version will be published on this page, together with the updated “Last Updated” date.
Customers should review these Terms & Conditions before making a new booking.
Contact Us
If you have questions about these Terms & Conditions, bookings, cancellations, payments, or travel services, please contact us.
Hansoty Travels
Location: Polokwane, South Africa
Website: hansotytravels.com
WhatsApp: +27 82 226 8786
Acceptance of Terms
By using the Hansoty Travels website, submitting an enquiry, requesting a quotation, making a booking, or purchasing our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.
