1. Introduction

Welcome to Hansoty Travels.

Hansoty Travels respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, requesting travel services, or making a booking.

This Privacy Policy explains how Hansoty Travels collects, uses, stores, protects, and shares your personal information.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. About Hansoty Travels

Hansoty Travels is a travel agency based in Polokwane, South Africa, providing travel-related services including:

• Flight bookings and airline reservations

• Hajj packages

• Umrah packages

• Ziyarat packages

• International and domestic tour packages

• Hotel and accommodation arrangements

• Airport and travel-related services

• Visa assistance

• Travel consultations and quotations

• Other travel-related support services

3. Personal Information We Collect

Depending on the service you request, we may collect information such as:

Contact Information

• Full name

• Email address

• Telephone/mobile number

• WhatsApp number

• Residential or postal address

Travel Information

• Passport information

• Passport number

• Date of birth

• Nationality

• Gender where required for travel arrangements

• Travel dates

• Departure and destination details

• Flight preferences

• Accommodation requirements

• Visa-related information

• Hajj, Umrah or Ziyarat travel information

Booking and Payment Information

Where necessary to process your booking, we may receive information relating to:

• Booking reference or PNR

• Payment status

• Transaction details

• Billing information

• Travel documents

We do not generally store complete credit or debit card details on our website unless specifically required and securely handled through an authorized payment service provider.

Communications

We may retain information contained in communications between you and Hansoty Travels, including enquiries submitted through:

• Website forms

• Email

• Telephone

• WhatsApp

• Social media

• Other communication channels

4. How We Collect Your Information

We may collect personal information when you:

• Visit or use our website

• Submit an enquiry form

• Request a quotation

• Make or enquire about a booking

• Contact us by telephone, email or WhatsApp

• Subscribe to communications or marketing

• Request visa assistance

• Request Hajj, Umrah, Ziyarat or tour services

• Communicate with our staff

• Interact with our social media pages

We may also receive relevant information from airlines, hotels, tour operators, visa providers, booking platforms, payment providers, and other travel-service partners when required to provide the services you request.

5. How We Use Your Personal Information

Hansoty Travels may use your information to:

• Respond to enquiries

• Prepare travel quotations

• Process flight and travel bookings

• Arrange hotels and accommodation

• Organise Hajj, Umrah and Ziyarat packages

• Assist with visa applications

• Communicate booking confirmations and changes

• Provide customer support

• Process or facilitate payments

• Send travel-related documents

• Verify information where necessary

• Meet legal, regulatory and contractual obligations

• Prevent fraud or misuse

• Improve our website and services

• Maintain business records

• Send marketing communications where permitted by law and where applicable

We only seek to collect and use information that is reasonably necessary for these purposes.

6. Sharing Your Information

To provide travel services, Hansoty Travels may need to share relevant personal information with trusted third parties, including:

• Airlines and airline reservation systems

• Hotels and accommodation providers

• Tour operators

• Visa processing organisations

• Travel and transport providers

• Payment service providers

• Insurance providers where applicable

• Technology and website service providers

• Government authorities or regulatory bodies where legally required

We aim to share only information that is reasonably necessary for the relevant service.

We do not sell your personal information to third parties.

7. International Transfers of Information

Travel services frequently involve international travel and international service providers.

As a result, your personal information may need to be transferred to or accessed by organisations located outside South Africa, including airlines, hotels, visa authorities, booking systems and destination-country service providers.

Where required by applicable law, Hansoty Travels will take reasonable steps to ensure that personal information transferred internationally receives an appropriate level of protection.

8. WhatsApp and Electronic Communications

Hansoty Travels may use WhatsApp, email, telephone, SMS, and other electronic communication channels to communicate with customers.

If you choose to contact us through WhatsApp or another third-party communication platform, your communications may also be subject to that provider’s own privacy policy and terms.

Please avoid sending unnecessary sensitive information through unsecured communication channels.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly

• Remember preferences

• Understand website usage

• Improve website performance

• Analyse visitor activity

• Improve our services and marketing

Some cookies may be provided by third-party services used on our website.

You can adjust your browser settings to manage or block cookies. However, disabling certain cookies may affect website functionality.

10. Website Analytics and Marketing

We may use analytics and marketing technologies to understand how visitors use our website and to improve our online services.

These technologies may collect information such as:

• IP address

• Browser type

• Device information

• Pages visited

• Approximate location

• Referral source

• Website interaction data

Where applicable, third-party providers process this information according to their own privacy policies and applicable legal requirements.

11. Marketing Communications

With your consent where required, Hansoty Travels may send you information about:

• Flight offers

• Travel promotions

• Hajj packages

• Umrah packages

• Ziyarat packages

• Tour packages

• Visa-related services

• Special travel offers

• Company updates

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the communication.

12. Protection of Personal Information

Hansoty Travels takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Customers should also take reasonable precautions when sending personal or travel documents electronically.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing requested services

• Completing bookings

• Maintaining business and financial records

• Resolving disputes

• Meeting legal or regulatory obligations

• Protecting our legitimate business interests

When information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.

14. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Ask what personal information we hold about you

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion where legally permitted

• Object to certain processing of your information

• Withdraw consent where processing is based on consent

• Opt out of direct marketing

• Raise a privacy-related complaint

To exercise your rights, please contact Hansoty Travels using the details provided below.

15. Children’s Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent or lawful basis.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites, including airlines, hotels, booking platforms, payment providers, social media platforms, visa providers, and other travel-related websites.

Hansoty Travels is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Changes to This Privacy Policy

Hansoty Travels may update this Privacy Policy from time to time to reflect:

• Changes in our services

• Changes in technology

• Changes in legal or regulatory requirements

• Changes in our privacy practices

The updated version will be published on this page with the revised “Last Updated” date.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is handled, please contact Hansoty Travels.

Hansoty Travels
Location: Polokwane, South Africa
Website: hansotytravels.com
WhatsApp: +27 82 226 8786

Privacy Enquiries:
Please contact Hansoty Travels through our official website or WhatsApp.

19. Consent

By using our website, submitting an enquiry, requesting a quotation, or providing personal information to Hansoty Travels, you acknowledge that you have read this Privacy Policy.

Where applicable, Hansoty Travels will obtain consent or rely on another lawful basis before processing personal information, in accordance with applicable privacy laws.